Frequently Asked Questions

Atom.com is now my primary domain name holding and transfer service. 

▶ See this page for details - How Does Atom.com Work?

Escrow.com is still available for domain names priced at $30,000 or less for outright purchases and all price levels for payment plans ▶ upon request.

▶ See this page for details - How Does Escrow.com Work?

• All Escrow.com escrow fees are split 50/50. No exceptions.

• There are NO escrow fees on Atom.com.

**NOTE: Please pay very close attention to the timeline stipulations!  

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Cancellation Policies On Atom.com:

Buyers are entitled to a refund for domain names purchased with outright payment as long as the following conditions are met: 

• Buyer contacts us within 48 hours of purchase to request a refund. 

• Atom has NOT yet initiated the domain name transfer to the buyer. 

▶ IMPORTANT: Buyers are NOT eligible for a refund AFTER the domain name transfer has been initiated to them -OR- after 48 hours of their domain name purchase (whichever happens first). 

▶ Refunds are subject to a 5% cancellation fee to cover the cost of Atom.com's payment gateway as well as transaction processing. 

If you have additional questions or concerns, please email the Atom.com customer support department at service@atom.com. Click here for other contact options ▶ contact Atom.com. They offer an email form, toll-free phone support, and 24/7 live chat support (the live chat icon is in the lower right corner of all their website pages). 

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Cancellation Policies On Escrow.com:

▶ Prior to the agreement of terms by both parties, the Buyer or Seller can cancel the transaction by clicking the “Cancel” button on the transaction detail screen. 

▶ After both parties have confirmed transaction details in the Agreement phase, either party may cancel the transaction IF Escrow.com has NOT received the Buyer's funds by sending an email request to support@escrow.com 

▶ After funds are secured, the cancellation of a transaction can only be done by Escrow.com after notification of both parties. 

▶ Escrow.com refund policy: In the event of a canceled domain name transaction, the Buyer's funds will be refunded back to the original source of the payment method used to pay Escrow.com. 

• Wire transfer payments - Escrow.com charges fees to refund via wire transfer - $10 for domestic wires and $20 for international wires. 

• ACH Debit payments - Escrow.com is unable to perform a refund on the payment. You must contact your bank to request a reversal of the payment.

• The original escrow fee is also non-refundable.

▶ Payment Plans can be canceled by you at any time. The domain name will NOT be transferred to you in this case. Cancellation will result in forfeiture of ALL previous payments. Previously received payments are non-refundable under any circumstances. 

If you have additional questions or concerns, please email the Escrow.com customer support department at support@escrow.com. You can also contact Escrow.com via their email form or toll-free phone support when they are online. 

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Otherwise, please contact me directly using the contact form with any questions or concerns you have.

If you don't already have one, you must set up an account with a Domain Name Registrar of your choice. Setting up an account is FREE with most registrars. 

1. You will send your funds to either Atom.com or Escrow.com's holding account to complete the purchase.

2. I will transfer your domain name to the holding account of the domain name escrow platform you've made your purchase on.

3. The domain name escrow platform will provide you with the "transfer authorization code."

   • Atom.com, in most cases, does a domain name "transfer"

   • Escrow.com, in most cases, does a domain name "push"

4. You will need to purchase a "transfer" of the domain name at your registrar. You will be prompted to enter your "transfer authorization code" to initiate the domain name transfer to your account.

5. Your registrar will email a request to the domain name escrow platform to release the domain name and approve the transfer into your account.

6. Your registrar will email you to let you know when the domain name transfer is completed.

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The complete escrow process is explained on these pages:

• How Atom.com's Domain Holding and Transfer Service Works

• How Escrow.com's Domain Concierge Service Works

Once you own the domain name and it’s held in your domain name registrar account, you can begin using it right away. 

Here are some ideas for potential uses for your new domain name:

• Link it to your website if you already have one built. 

• Link it temporarily to a holding page while you develop your new website. 

• Set up email addresses using your domain name. 

• Forward it to a featured article or sales landing page. 

• Use it for an e-commerce store to sell your products, services, or online courses. 

• Use it for a content marketing site to promote your products, services, or online courses. 

• Use it as an affiliate marketing site to promote and sell products created by other businesses to earn commissions from the sales. 

The options are endless. 

How you choose to implement your new domain name is entirely up to you. 

You can start using it whenever you’re ready. 😎

Registering your name as a trademark gives you exclusive rights to the use of your name, and can prevent anyone else from using it. These rights are legally protected. 

However, registering your company or business name is a legal obligation and allows you to trade legally, issue invoices, hire and pay employees, and pay taxes. 

NOTE: Although it can provide valuable protection, registering a trademark can be time-consuming and costly, and many businesses will not need this protection.